During Patient Care Associate (PCA), Medical Assistant (MA) and Emergency Services Assistant (ESA) Week , staff gathered in the Bornstein Family Amphitheater on June 16 for a celebration of compassionate care.
Maddy Pearson, DNP, RN, NEA-BC, senior vice president, Patient Care Services, and chief nursing officer, presented TULIP Award certificates and pins to three PCAs—Michaela Fox, Martine Lauture and Farah Marcel—in recognition of their tremendous contributions.
TULIP stands for Touching Unique Lives In Practice and celebrates PCAs, MAs and ESAs for going above and beyond to provide outstanding, compassionate care. Fox, Lauture and Marcel were nominated by colleagues for getting to know their patients, understanding what was important to them and improving their experience.
Connors Center 8 North, Surgical Oncology–Gynecology
“Michaela, who recently graduated from nursing school, floated to 12BC, an orthopedic unit. Michaela’s care and compassion shined brightest while helping me care for one of my patients who was very frustrated that she had to rely on others to perform basic activities of daily living. Michaela helped her shower, wash her hair, eat breakfast and aided in other activities. When I asked Michaela if everything was okay, she told me the reason it took longer than usual was because she wanted to afford the patient the opportunity to participate in each activity. The next time I went into the patient’s room, she was sitting up in her chair, smiling. She was able to find some of her own strength because Michaela took the time and patience to help her do that. The patient reported that it was the best day she had so far in the hospital. Sensing the patient’s anxiety and frustration with her own situation, Michaela took the extra time to give the patient what she needed to feel more confident in herself.”
Braunwald Tower 15, Surgical Intermediate Care
“I had a patient who was admitted and was clearly afraid. Farah went out of her way to make her feel safe. Farah spoke to the patient in a soft manner and took the time to make her feel more comfortable. Farah made sure the patient had food and drink choices because the patient could remember her likes or dislikes. I would welcome Farah to take care of any of my family members after witnessing her tremendously caring ways.”
Braunwald Tower 10A, Cardiovascular Interventional Care
“Martine floated to our floor to sit with a patient who was confused. . Martine was exceptional in her role as a sitter; she was attentive, compassionate and extremely patient. Martine engaged with her all day, talking about her life, family and hobbies. The patient had been barely eating in the days prior, but Martine took the time to get to know the patient and ordered her several meals throughout the day, all of which she loved and ate. Martine truly went above and beyond for this patient, holding her hand when she was upset and giving her the TLC she needed. I could not have done my job without Martine. I am so appreciative of the exceptional care she provided to this patient.”