by Yilu Ma, Director of Interpreter Services
In FY15, BWH interpreters provided more than 75,000 interpretations in more than 40 different languages, bridging language and cultural gaps between providers and the diverse patients we serve. Our professional interpreters play a crucial role in ensuring quality care, patient safety and regulatory compliance.
More than 50 BWH employees from across the institution gathered in the Shapiro Boardroom on Oct. 26 to celebrate International Translators’ Day and congratulate BWH interpreters for their work and accomplishments. During the ceremony, BWH providers reflected on their experiences working with medical interpreters and recognized their many contributions.
“Interpreters are personable and compassionate,” said Patricia Wattree, senior practice assistant in the Jen Center.
“I can always count on interpreters to get things done,” said Katrina Harris, practice manager of the Jen Center. “They care so deeply about their work and our patients.”
Added Lianne Crossette, organizational development and learning consultant in Human Resources: “I admire our interpreters. They are unsung heroes!”
Attendees enjoyed a variety of cultural foods and watched a video featuring hospital leadership and providers sharing congratulatory messages.
“This day has been incredible,” said Marta Solis, training coordinator in Interpreter Services. “I am proud of what I’m doing to help patients overcome language barriers.”
Added Sigfredo Salguero, manager of Interpreter Services: “We will continue to work hard to make sure all non-English speaking patients and hearing-impaired patients receive the same quality care as English-speaking patients.”