Suzanne Fernandes and Lauren Willard

Suzanne Fernandes (at left) and Lauren Willard

Suzanne Fernandes, BSN, RN, and Lauren Willard, MSN, RN
Co-chairs of the Nursing Practice Committee

Like everyone throughout Brigham and Women’s Hospital, we are eagerly anticipating the changes that Partners eCare (PeC) will have on patient care and nursing practice—especially how to keep the patient and family at the center of our Relationship Based Care delivery model during the transition.

PeC is a seamless technology tool that will transform and improve the way we deliver care, so that our practice can remain all about patients and their families. That said, during the learning phase of implementation many of us will be preoccupied with mastering the technical aspects of the tool. During this time it will be important to help each other keep our focus on patients and families.

We have put together this list from discussions held at the Nursing Practice Committee, as a reminder to us all, that the key relationships in Relationship Based Care are with our patients and their families, ourselves, our colleagues and our diverse communities and worlds. We are on this journey together!

Top 10 Tips for a Smooth Transition to Partners eCare

10.     Before logging into the computer, engage with the patient so that they feel known and cared for.
9.       After logging in, talk to the patient, not to the computer.
8.       Maximize eye contact with the patient as much as possible.
7.      Engage the patient by viewing relevant parts of the screen with them if possible (e.g., the problem list).
6.      Your relationship is with the patient—not the computer—and it’s this relationship that keeps you coming back each day.
5.     Don’t let the computer come between you and your patient (literally or figuratively).
4.      Allow yourself to be a learner, so ask your super-users and others for help.
3.     Be patient and kind with yourself and with others as you learn.
2.     Engage with the patient or their family before you touch the computer.
1.   And the number one most important thing to remember is that patient care always comes first.